Reference

grand royal188 Privacy Policy for Your Account

Our Privacy Policy explains how grand royal188 handles the details connected with your account, phone verification, DANA and QRIS activity.

Account dataPhone verificationWallet recordsPolicy requests
grand royal188 grand royal188 Privacy Policy for Your Account
HELP ROUTES

Get Policy Help Before Account Access

A clear support route helps you resolve a privacy question before you continue through phone verification or wallet status checks.

Account privacy request Use support chat to ask for a copy, correction or deletion request.
Wallet record question If a DANA, OVO, GoPay or QRIS reference appears incorrectly, send the transaction reference…
Access concern Tell us if your account opens on one device but not another.
CONTROL DETAILS

Your Phone Verification Data Controls

We keep this policy practical by connecting each privacy choice to an account action. Your mobile browser may provide device and session details when you sign in, while the account area lets…

Account details

We use the name, contact details and account credentials you submit to create and maintain your account. You can ask support chat which account fields are held and why each one is needed.

Phone verification

A verification result helps us confirm account access and investigate suspicious login attempts. We record the result and related account event, not your private wallet password or unrelated phone content.

Cookies and sessions

Cookies and similar session tools help keep you signed in, remember security settings and connect your browser session with the right account. Clearing them may require you to complete phone verification again.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a payment status with your account. We use transaction identifiers rather than requesting access to your wallet credentials.

Retention period

We retain records for as long as needed for the stated account, security, payment or legal purpose. When a record is no longer needed, our handling follows applicable retention requirements.

Your requests

Ask support chat to access, correct or delete eligible personal details, or to explain processing. We may verify your identity first, and some records can remain where legal or payment duties require them.

Privacy Policy Questions About Your Account

These answers address the privacy searches we hear most often from Indonesian account holders. If your question involves a particular wallet reference, device session or phone verification event, contact support chat with the relevant account detail so we can respond accurately.

It covers account details, phone verification, browser and device session data, cookies, payment references, security checks, retention and requests concerning your personal details when you use the service.

We use the verification result to connect you with the correct account and help detect unusual access. We do not use it to access your DANA, OVO, GoPay or QRIS wallet.

Yes. We may retain payment references, dates and status details for DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account activity, to reconcile account records.

You can contact support chat and request access to eligible personal details. We may ask you to confirm the phone or contact detail attached to your account before responding.

Send the correction through support chat, describing the field and the accurate replacement. For a wallet reference, include its date and reference so we can check the matching payment record.

Retention varies by account administration, security, payment reconciliation and legal purpose. We remove or anonymise eligible records when they are no longer needed under applicable retention requirements.

You may request deletion through support chat. We assess the request against applicable rules and may retain payment, security or legal records that we are required to keep.